Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.
Shipping
Orders are usually shipped within 1-2 days and orders usually take 3-5 business days to reach the final destination.
Yes! Every order above $150 automatically qualifies for free shipping! You don't need to do anything extra.
Unfortunately, we only ship in the US.
Orders are usually shipped with USPS and on rare occasions using UPS. Please use your tracking number on the respective website.
Returns
Refund and returns apply only if the item is unsatisfactory, damaged, or different to the description. Items must be returned in original condition.
No, we will send you a return label upon request.
Due to increased volume there may be ADDITIONAL DELAYS IN YOUR REFUND BEING PROCESSED. Refunds are only offered onto the original payment method used to make the order.
Please track your order using the tracking number provided. We will keep you updated to the best of our abilities.